Privacy Policy

1. Information You Provide

We collect information you choose to provide when you contact us, request information, or arrange services. This may include:

• Your name and telephone number.
• Your email address, if provided.
• Your property or community name and location.
• The service you are interested in.
• Messages, questions, and other details you share.
• Information needed to coordinate an authorized service or respond to a request.

Our website inquiry form requests your name and phone number. Email is optional.

Please do not submit payment card information, passwords, property access codes, or other sensitive information through the general inquiry form.

2. Service Records

When we provide services, we may maintain records of work performed, visit dates, water readings, equipment observations, photographs, and follow-up notes.

These records help us document service, communicate with authorized owners or managers, and address property or equipment concerns.

3. Website Usage Information and Cookies

We use Google Analytics to understand how visitors find and use our website and to improve its content and performance. Google Analytics uses cookies and similar technologies to collect information about website activity, such as pages viewed, interactions, referral sources, browser and device information, and approximate geographic location.

This information is processed by Google to provide website usage reports.

Learn more about how Google uses information from websites that use its services.

You can manage or delete cookies through your browser settings. You can also limit Google Analytics collection of your website activity by installing the Google Analytics Opt-out Browser Add-on in a supported browser. Disabling cookies may affect some website features.

Our website and hosting providers may also process technical information, including IP addresses and access logs, to deliver the website, troubleshoot problems, and protect against misuse.

4. How We Use Information

We use personal information to:

• Respond to questions and callback requests.
• Discuss service needs and prepare estimates.
• Coordinate and provide agreed services.
• Maintain customer communications and service records.
• Operate, troubleshoot, and protect our website and business systems.
• Meet legal obligations and resolve disputes.

Submitting a website inquiry does not subscribe you to marketing. Where consent is required for marketing communications, we obtain it separately.

5. How We Share Information

We may share relevant information with service providers that help us operate our website, manage inquiries and customer records, communicate with customers, and deliver services. These providers receive information as needed for their work on our behalf.

We may share relevant service information with a property owner, property manager, association representative, or another person you authorize.

We may also disclose information when required by law, to respond to lawful requests, or when reasonably necessary to protect people, property, or legal rights.

We do not sell personal information or share it with third parties for their own marketing purposes.

6. Property Photographs

We may take photographs to document property conditions and work performed. These images may be included in service records and shared with authorized owners, managers, or service providers as needed.

Submitting an inquiry or receiving service does not, by itself, authorize us to publish identifiable photographs of you or your property for marketing. We will obtain appropriate permission or remove identifying details before such use.

7. Information Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including responding to inquiries, maintaining service records, meeting legal obligations, and resolving disputes.

Retention periods depend on the information involved, our relationship with you, and applicable requirements. Information that is no longer needed is deleted or de-identified in accordance with our retention practices.

8. Information Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No website, electronic transmission, or storage system can be guaranteed completely secure.

9. Your Choices and Requests

You may contact us to request access to, correction of, or deletion of personal information you have provided. We will respond as required by applicable law and may need to verify your identity before fulfilling a request.

Some information may need to be retained for legal obligations, existing transactions, or other permitted purposes.

You may ask us to stop optional communications. If you separately enroll in marketing emails, you can use the unsubscribe instructions included in those messages. We may still communicate about requested services, existing transactions, or legal matters.

10. Third-Party Websites

Links to Google, Facebook, Instagram, or other third-party websites take you to services with their own privacy practices. Please review their policies before providing information.

11. Children’s Privacy

Our website is intended for adults seeking property services or product information. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, please contact us so we can investigate and take appropriate action.

12. Changes to This Policy

We may update this policy to reflect changes in our practices or applicable requirements. We will post the updated version on this page and revise the effective date. Where required, we will provide additional notice or obtain consent before applying a material change.

13. Contact Us

For privacy questions or requests, contact:

Big Blue Services, Inc.

Northern Outer Banks, North Carolina

Phone: (252) 244-7900